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Admin User Stories

User Management​

Title: User Account Management

As an Admin, I want to manage all user accounts on the platform, So that I can ensure a safe and compliant user community.

Acceptance Criteria:

  1. I can view all registered users on the platform
  2. I can search and filter users by various criteria
  3. I can suspend or ban users who violate platform policies
  4. I can verify user identities and credentials
  5. I can manage user roles and permissions

Title: Instructor Approval

As an Admin, I want to review and approve instructor applications, So that I can maintain quality standards for course creators.

Acceptance Criteria:

  1. I can view pending instructor applications
  2. I can review instructor profiles and qualifications
  3. I can approve or reject instructor applications
  4. I can request additional information from applicants
  5. I can track the status of all instructor applications

Course Management​

Title: Course Content Moderation

As an Admin, I want to moderate course content to ensure quality and compliance, So that I can maintain high standards for all courses on the platform.

Acceptance Criteria:

  1. I can review newly submitted courses before publication
  2. I can flag inappropriate or low-quality content
  3. I can request changes to course materials
  4. I can approve courses that meet quality standards
  5. I can track the status of all course reviews

Title: Course Analytics

As an Admin, I want to view comprehensive analytics about courses on the platform, So that I can understand trends and make data-driven decisions.

Acceptance Criteria:

  1. I can view overall course performance metrics
  2. I can see enrollment trends across categories
  3. I can track revenue generated from all courses
  4. I can identify top-performing and underperforming courses
  5. I can generate reports on course statistics

Financial Management​

Title: Revenue Management

As an Admin, I want to monitor and manage platform revenue and finances, So that I can ensure financial health and sustainability.

Acceptance Criteria:

  1. I can view total platform revenue and profit
  2. I can track revenue by category and time period
  3. I can monitor commission earnings from courses
  4. I can generate financial reports for accounting
  5. I can view payment processor fees and transaction costs

Title: Withdrawal Processing

As an Admin, I want to process instructor withdrawal requests efficiently, So that I can ensure timely payments to instructors.

Acceptance Criteria:

  1. I can view pending withdrawal requests from instructors
  2. I can approve or reject withdrawal requests
  3. I can track the status of all withdrawals
  4. I can see withdrawal history and trends
  5. I can manage payment methods and processor settings

Coupon & Promotion Management​

Title: Platform-Wide Coupon Management

As an Admin, I want to create and manage platform-wide coupons and promotions, So that I can drive user acquisition and retention.

Acceptance Criteria:

  1. I can create coupon codes for platform-wide promotions
  2. I can set discount types, values, and usage limits
  3. I can target coupons to specific user segments
  4. I can track coupon performance and redemption rates
  5. I can deactivate or modify existing coupons

Title: Promotional Campaign Analytics

As an Admin, I want to track the performance of promotional campaigns, So that I can measure ROI and optimize future promotions.

Acceptance Criteria:

  1. I can view coupon usage statistics and redemption rates
  2. I can track new user acquisition from promotions
  3. I can see revenue impact of promotional campaigns
  4. I can compare performance of different promotions
  5. I can generate reports on promotional effectiveness

Platform Administration​

Title: System Configuration

As an Admin, I want to configure platform settings and parameters, So that I can ensure optimal performance and user experience.

Acceptance Criteria:

  1. I can configure payment processors and settings
  2. I can set commission rates for instructors
  3. I can manage email templates and notifications
  4. I can configure platform features and modules
  5. I can set system-wide parameters and limits

Title: Security & Compliance

As an Admin, I want to monitor and ensure platform security and compliance, So that I can protect user data and meet legal requirements.

Acceptance Criteria:

  1. I can monitor system security logs and alerts
  2. I can manage data privacy settings and compliance
  3. I can respond to security incidents and breaches
  4. I can generate compliance reports for audits
  5. I can manage API access and third-party integrations

Reporting & Analytics​

Title: Platform Analytics

As an Admin, I want to view comprehensive platform analytics, So that I can understand overall performance and user behavior.

Acceptance Criteria:

  1. I can view user growth and engagement metrics
  2. I can track course enrollment and completion rates
  3. I can see revenue trends and financial performance
  4. I can monitor system performance and uptime
  5. I can generate custom reports and dashboards

Title: User Behavior Analytics

As an Admin, I want to analyze user behavior patterns on the platform, So that I can improve user experience and engagement.

Acceptance Criteria:

  1. I can track user journey and conversion funnels
  2. I can see popular features and content
  3. I can identify drop-off points and user friction
  4. I can segment users by behavior and preferences
  5. I can generate insights for product improvements